The ITS helpdesk provides technical support to students, faculty and staff. The ITS helpdesk can be contacted by phone at 693-1466 or by email at

Requests for technical assistance are logged into our helpdesk call ticketing system which can be accessed at Staff and Faculty have access to the helpdesk call ticketing system and can track the status of their technical requests by clicking on login. The username and password are the same as your domain login.

The helpdesk is physically located at the service desks of the St. Croix library and the Ralph M. Paiewonsky library in St. Thomas.

UVI libraries and St. John Academic Center (STJAC) will observe the following schedule for Spring Recess:

Monday-Friday, March 2-6: 8:00am-4:30pm (STT and STX Libraries); 8:30am-4:30pm (STJAC)
Saturday-Sunday, March 7-8: CLOSED

24/7 Computer Lab Access:
STX 24/7 Computer lab – Contact Security with valid UVI ID
STT 24/7 Computer lab – Key Card access available Monday-Tuesday
24/7 Lab CLOSED Wednesday-Friday due to AC Maintenance
STT Students, Contact Security for 24/7 access to Business Lab when Paiewonsky Library 24/7 Lab is Closed

Regular hours at UVI Libraries & STJAC resume on Monday, March 9, 2015.

The regular helpdesk hours of operation are as follows:

Monday - Thursday 8am - 10 pm
Friday - 8am - 8pm
Saturday 10am - 5pm
Sunday - 1pm - 8pm

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