As we journey together on our path to greatness as well as implement the Wow customer service plan we will be seeking your participation and input throughout the entire process. During this phase of the implementation process we need your input as we develop our (UVI) service principles. UVI service principles are philosophies of what we believe about ourselves and how we will conduct business across the university. The service principles will become the foundation of how UVI stakeholders will carry out its mission; it will express what service will look like along with how UVI will carry out every day work and interactions with internal and external customers. Our service principles will encompass a credo, motto, service values and an employee promise.

Please use the examples below to create and submit your ideas on what our service principles should look like. Use the link below to submit your ideas.

 UVI Core Principles:

  • The University of the Virgin Islands is an institution of higher learning where genuine care and commitment to student achievement is our highest mission.
  • We pledge to provide a quality education to all students attending UVI and will ensure that each student concern is resolved to the end upholding UVI policies and procedures.
  • I am always responsive to the concerns of my customers and co-workers needs. I am empowered to create unique, memorable and personal experiences for persons that come in contact with me.

 Please note the Wow Customer Service credo, motto and customer service statements will not replace our existing mission statement, vision and core values at the University of the Virgin Island.

 Director of Customer Service

Cherie Wheatley