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UVI Hires Heather Hogarth Smith as New Registrar

Photo of Heather Hogarth SmithHeather Hogarth Smith has been hired by the University of the Virgin Islands as the new Director of Access and Enrollment Services/Registrar.

Smith comes to UVI with more than 12 years of higher education experience, beginning her higher education career at the University of the West Indies (UWI) Mona Campus in Jamaica. She has since worked as an assistant registrar for Student Academic Services at the University of Technology in Jamaica and most recently as a registrar at Cipriani College in Trinidad. In her position, Hogarth Smith will oversee all aspects of the St. Thomas campus' Registrar's Office.

"A Registrar's Office plays an important role in the life of students," Hogarth Smith said, noting that students interface with the office at the beginning of their academic careers to enroll for classes, throughout their tenure, then finally to ascertain their credits for graduation. Further, current and former students and alumni contact the Registrar's Office for transcripts. The Registrar's Office is also responsible for maintaining students records and creating and adjusting class schedules.

Some of Hogarth Smith's main goals for the Registrar's Office include promoting professionalism through providing high-quality customer service, which should lead to improving student retention and increasing graduation rates. The registrar said she will participate in developing plans and procedures to address retention and timely graduation of students. "It is one thing to retain the students for a number of years," she said. "But for them to graduate on time is another matter."

"As a major service area we must be welcoming and courteous, not only to our students but to all our visitors," Hogarth Smith said. "Providing efficient and effective service is important because it impacts on how the students feel about their university," she added. "It's important that we produce satisfied graduates." Hogarth Smith said UVI's newly developed service charters will facilitate the implementation of higher service standards in her office.

Automating frequently requested services is one project being developed by the Access and Enrollment Services Component. Soon students will be able to generate enrollment verification reports from the University's Banweb based system/ BUCSS.

"We are pleased to have someone who has the experience and the professional caliber as Ms. Hogarth Smith to direct the area responsibilities of the Registrar's Office," said UVI's Vice Provost for Access and Enrollment Services Dr. Judith Edwin. "She brings with her a sense of responsibility and commitment to working with students, faculty and staff that will prove to be effective as we move to achieve our objectives in Vision 2012."

Hogarth Smith was impressed by the beauty of UVI's St. Thomas campus when she visited in 2005 as an advisor to Jamaica's University of Technology debate team for the 15th Annual Caribbean Intercollegiate Debate Competition. She recalled her favorable impression of the University, "It struck me as being the ideal setting for student success."

Hogarth Smith holds a bachelor's degree in Foreign Languages and Social Sciences from UWI and a master's degree in Industrial and Labor Relations conferred jointly by Cornell University and Bernard Baruch College - CUNY. She is a Georgetown University certified Spanish to English translator. She attended the Oxford University Higher Education Management Program at Oxford and Warwick universities in summer 2002.

The registrar reports to the vice provost for Access and Enrollment Services. Hogarth Smith's office is located on the first floor of the Administration and Conference Center. She may be contacted at 693-1151 or at hhogart@uvi.edu.