WHAT WE DO
Institutional Research and Planning (IRP) is an essential component of the university. We provide data internally to support data-driven decision making. Additionally, IRP provides data externally by completing mandated federal and accrediting body reports, as well as, providing data for our stakeholders in standard and ad hoc reports.
Our clients are administrators, faculty, staff, Board of Trustees, federal and regulating bodies and the community. On an individual basis, we provide students an opportunity to develop research projects for classroom use.
We are dedicated to meeting your data needs by delivering an extensive range of services through the IRP web site, by offering online, telephone and fax inquiry services. We will make available as many resources as possible in convenient electronic formats or in a format, that best meets your needs.
OUR COMMITMENT TO YOU
We are committed to respecting the rights of our Clients:
OUR SERVICE GUARANTEE
To fulfill our service guarantee to you we are committed to having a well trained and supportive staff. To develop and maintain an open and accountable atmosphere that is fair and reasonable in dealing with our clients.
We will provide you with quality service by:
In delivering our services, we promise to honor the University's "Top Seven" Service Promises:
To greet everyone we meet
To know our jobs
To treat your concern as our concern
To follow up on queries in a timely manner
To treat our co-workers as we would our customers
Remember that communication and common courtesy matters to delivering service
For more information about Institutional Research & Planning, please see our Service Charter.