Student Affairs and Operations Component

OUR MISSION…

We are dedicated to providing a safe, secure and clean environment conducive to the academic enterprise of the University of the Virgin Islands. We offer services and co-curricular activities that support and add value to teaching, learning, research, public service and student success.

The Student Affairs and Operations Component will fulfill its mission by:

• Identifying ourselves when we speak.
• Seek to understand student requirements.
• Personalizing our services and advice to fit our clients’ needs.
• Treating students with respect and courtesy.
• Giving clear, accurate, timely and relevant information.
• Being clear on reasons for our decisions.
• Respecting the confidentiality of personal information.
• Acting with care and diligence as we prepare a response.
• Referring inquiries to other sources as appropriate.
• Presenting responses to letters clearly and concisely.
• Ensuring that our recorded telephone, facsimile and web services are kept accurate.
• Ensuring that all our services meet a well-defined client need.

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