Information & Technology Services
. What is Banner?
. What is BanWeb?
. What is my Banweb username and password
. Where/How can I pay for my classes online?
. What employee data can I access on BanWeb?
. What is Blackboard?
. What are my Blackboard ID and password?
. How long are courses available on Blackboard?
. Class not found on Blackboard
. Where are public computer labs located?
. What is PCounter?
. What is the cost of printing in the computer labs?
. How do I add funds to my PCounter account?
. How do I access my UVI email on my home computer?
. How do I get e-mail on my iPhone or Android phone?
. Students email accounts?
. How do I access my UVI email account
. What’s the difference between a UVI email account through Google Mail and a Gmail account?
. How do I forward mail from myuvi.net to another email account?
. How is UVI handling emergency notifications?
. Where is ITS located?
. How can I contact ITS?
. What is the Information Technology fee?
. What is a library block on my student record?
. How do I get a UVI Library card?
. What are the libraries hours?
. What is myCampus Portal?
. Resetting passwords on myCampus
. How do I login to the domain?
. How do I access UVI's network from home?
. Why does my network password expire after 90 days?
. Is wireless access available on campus?
. What is Internet2?
. How will access to Internet2 benefit UVI?
. Where should I save my work files?
. Why do some sites redirect me back to the UVI homepage?
. What is the network maintenance schedule?
. How can I access the Internet using my Xbox 360 and Wii?
. How do I add a voice or data jack to my area?
. What committee handles library and academic technology issues?
. Does UVI provide software for student home computers?
. What are UVI's main telephone numbers?
. How do I call UVI dorms from off campus?
. How do I access my voicemail (audix)?
. How do I make long distance calls using the UVI telephone system?
. How can I purchase a new telephone?
UVI Bandwidth Usage Graph
. Where can I find out how much bandwidth is currently being used on both campuses?
. How can I schedule use of a videoconference room?
What is Banner?
Banner is the University’s tool for managing student, employee and financial data. Employees can access banner at http://banweb02.uvi.edu/forms/frmservlet?config=prod.
What is BanWeb?
BUCSS (Banner Utilization Central for Self Service OR also referred to as BANWEB) is the interface that allows users to access UVI’s management information systems. For students this includes registration, financial aid, student records and faculty can access and report grades and other course information. It is essential that you keep your contact information (e.g. cell/home telephone numbers and email address) up to date in BUCSS. Once you are logged on, verify and update your personal information by clicking on the “Personal Information” tab.
Banweb is located at myCampus.uvi.edu
What is my Banweb username and password
Your Banweb username is your student ID number, which can be found on your student ID and on your registration receipt. Your default password is the first letter of the first and last name of the student, plus the last six digits of the student’s ID. This username and password can be used to access all University systems.
Where/How can I pay for my classes online?
Using the TouchNet Payment Gateway through BanWeb (http://banweb.uvi.edu), students can make safe and secure electronic transfers such as ACH and credit card payments.
What employee data can I access on BanWeb?
The Employee Self Service module provides real time information about one’s benefits, payroll and job. UVI employees have access to up-to-date information anytime and from any computer with Internet access! Login to myCampus.uvi.edu and click on the B icon (Banweb) scroll down to employee:
ü Benefits including retirement, health, flex-spending, beneficiary, and statements
ü Time sheets, time off, benefits
ü Year-to-date and per pay-period earnings and deductions history
ü Direct deposits and pay stubs
ü W-2 and W-4 information
ü Current job information
ü Leave balances including, vacation, comp, and sick hours earned and taken
What is Blackboard?
Blackboard is an online learning system that University faculty can use to deliver all or part of a regularly scheduled University course. If the instructor is using Blackboard, students can find information about courses, such as announcements, course documents, syllabi, presentations, or links to other websites. Communication tools are also available including email, discussion boards, live chat, blogs, wikis and podcasts.
What are my Blackboard ID and password?
How do I access the Blackboard website?
You may access the website by logging in to the myCampus portal at http://mycampus.uvi.edu.
How do I log on to Blackboard?
Your user name is your UVI ID number, and your password will be the same as your domain password.
What should I do if I forget my password?
You may reset your password via the My Account panel on myCampus.
Staff can access Blackboard by login into myCampus and login using their domain credentials
How long are courses available on Blackboard?
Older courses remain on the Blackboard servers for up to one year after courses have ended. If you do not wish to see your old courses displayed on your UVI Blackboard home page, please click the courses tab. Hover over course list and select the settings icon, which is displayed as a wheel. Unselect course name and select submit.
Class not found on Blackboard
Why don’t I see all of my courses listed in Blackboard?
Not all instructors use Blackboard for their coursework. Ask your professor if he/she will be using Blackboard during the semester. Confirm with your instructor that you are on the class roster in Blackboard.
Why are there classes listed on my Blackboard page that I am not enrolled in?
There are courses on Blackboard that contain all current students, for example ‘UVI Student Announcements’ and ‘UVI Student Government Association’. You may receive occasional email from these courses to keep you up to date on UVI happenings. Older courses in which you were previously enrolled remain on the Blackboard servers for up to one year after the end of a course. After this time, courses are archived and removed. You may ‘hide’ older courses by clicking on the ‘edit pencil’ icon to the right of the ‘My Courses’ list.
Can I access Blackboard from my iPhone?
Yes, search for ‘Blackboard Sync’ on iTunes and add it as a free application to your iPhone or iPad
Where are public computer labs located?
ITS manages computers labs throughout both campuses. Following are the hours of operation for each.
Computer Lab Hours:
St. Croix NW-107: 24/7
St. Croix NW-131: Mon-Fri (check schedule)
St. Croix Library Room 902: (Same as library hours)
St. Croix Freshman Center: 8:30am-10pm Mon-Fri
St. Thomas 24/7 lab: 24/7
St. Thomas Paiewonsky Library: (Same as library hours)
St. Thomas Business Building: (Same as library hours)
St. Thomas CA 103: 8am-7pm Mon-Fri
What is PCounter?
A print management software package that is designed to manage print jobs.
What is the cost of printing in the computer labs?
You are given $40.00 in your PCounter account at the beginning of each semester. This will allow you to print up to 400 pages. Each time a page is printed, $0.10 for black and white or $0.50 for color will be deducted from your initial balance of $40.00. Once the $40 is expended, you will have to add funds to your account in order to print additional documents
How do I add funds to my PCounter account?
Funds can be added to your PCounter account at the self-service stations located around campus. On St. Croix, it is located in the North West Wing and on St. Thomas, in the CA lab and the library.
How do I access my UVI email on my home computer?
UVI’s email system can be accessed from a home computer by going to outlook.uvi.edu or mycampus.uvi.edu. Enter your UVI user name and password when prompted to log on.
How do I get e-mail on my iPhone or Android phone?
Tap the Settings icon on the iPhone home screen.
Tap the "Mail, Contacts, Calendars" option.
Tap "Add Account" then tap "Microsoft Exchange".
Type the Exchange account email address into the space provided. For UVI this will be your entire UVI email address i.e. firstname.lastname@example.org
Type your Exchange account domain (live.uvi.edu), username and password.
Type a description of your choosing for the Exchange account in the space labeled "Description."
Tap the "Next" button to connect to the Exchange server and verify your credentials.
Tap the sliders next to the "Mail," "Contacts" and "Calendars" options when the iPhone is connected to the Exchange server. You can enable or disable each options. Your iPhone will sync any option with a slider set to "ON" to the Exchange server.
You may have to try this process several times depending on the quality of your internet connection on your phone.
Open the Email application.
Tap “Menu” then “Accounts” then “Add Account”.
Enter your UVI email address i.e. email@example.com and password and tap “Next”.
Tap “Exchange Account”.
Type LIVE.UVI.EDU/Username, Password and the UVI Exchange Server which is WWW.OUTLOOK.COM
Check “Use Secure Connection”.
Do not check “Accept All SSL Certificates”.
Your device will now authenticate and check incoming server settings.
After authentication is complete, a screen will display allowing you to customize your account which you can adjust as needed and then tap “Next”.
You can now give your account a name of your choosing and also input the name you would like displayed in your outgoing emails.
Students email accounts?
While attending the University of the Virgin Islands, you will be provided an email account at the “myuvi.net” domain. Your email address will be your UVI IDfirstname.lastname@example.org. For example, email@example.com.
The email address provided to you by UVI is the only email address that will be used for official university communication. You will be responsible for checking your myuvi.net email. Also, other regular communications, including Blackboard and general announcements, will be sent to your myuvi.net address or you can have it forwarded to your personal email if you would prefer by following the steps below
How do I access my UVI email account
You can log on at http://mail.myuvi.net. Your student ID # will be your username and the default password is the first letters of your first and last name and the last six digits of your student id number.
What’s the difference between a UVI email account through Google Mail and a Gmail account?
The accounts provided to students through Google Mail are unique to UVI, ending in myuvi.net, instead of gmail.com. This signifies a relationship with UVI.
How do I forward mail from myuvi.net to another email account?
1. Go to your myuvi.net account and sign in
2. Go to Settings
3. Select the Tab Forwarding and POP/IMAP
4. Select Tab “ADD a forwarding Address”
5. Add forwarded email address
6. Confirmation email address Confirmation Code will be sent to the email address that was provided
7. Select OK
8. Login to the forwarded email address confirm request to forward emails from your myuvi.net email account.
9. Login to your myuvi.net account
10. Repeat steps 2 and 3.
11. Verify XXXXXX@myuvi.net along with the Confirmation Code .
What is a library block on my student record?
Library patrons are fined for items that are not returned at the end of the allotted checkout period. If fines are allowed to accrue or items are not returned, a block is placed on the student’s record, preventing him/her from registering for the next semester or from receiving their diploma. Please remember that library materials are for the use of all UVI students. Returning them helps to ensure that materials will be available for other patrons who may need them. If you do not return the item on time or not at all, it makes it difficult for others to use the materials. Please note that our emphasis remains on having all library materials returned at the end of a circulation period.
How do I get a UVI Library card?
Providing a paid receipt (students) or other proof of UVI status, students and staff will be provided a UVI library card. The library barcode may be added to the back of the UVI ID.
What are the libraries hours?
The UVI Libraries operate seven days a week, when class is in session on the following schedule.
Monday - Thursday: 8am-10pm
The libraries are closed during University holidays.
The libraries are open from 8am to 4pm Monday through Friday when classes are not in session.
How do I login to the domain?
At the Windows logon screen, enter your assigned UVI user id and password.
How do I access UVI's network from home?
UVI employees can now securely access network resources from off campus provided they have high speed internet service (DSL or greater), a workstation/laptop (not compatible with Vista), and the appropriate VPN software. To request a login and instructions on setting up your VPN access account, contact the Helpdesk at 693-1466. An account will be set up with your user name and password. Instructions on how to download the software will be e-mailed to you.
Why does my network password expire after 90 days?
Standard security practices require periodic changing of passwords to help prevent unauthorized access to your files and email. Passwords can be discovered by someone near the workstation while the password is being entered or by using one of several available computer programs. Changing the password frequently limits the length of time any individual password is valid.
Is wireless access available on campus?
Persons can access the Internet wirelessly via either a secured or an unsecured channel. The unsecured network can be used by visitors requiring Internet access while the secure network will require a valid UVI network username/ID and password for access.
In addition, each dorm has its own secured wireless channel to the Internet, which will require students to log in, using their domain account. Please click here for instructions.
What is Internet2?
Internet2 is a leading-edge networking infrastructure that supports high-performance applications utilized by more than 200 universities nationwide. It is the foremost U.S. advanced networking consortium. Led by the research and education community since 1996, Internet2 promotes the missions of its members by providing both leading-edge network capabilities and unique partnership opportunities that together facilitate the development, deployment and use of revolutionary Internet technologies. By bringing research and academia together with technology leaders from industry, government and the international community, Internet2 promotes collaboration and innovation that has a fundamental impact on the future of the Internet.
How will access to Internet2 benefit UVI?
implementation of Internet2 at UVI will increase the University’s
connectivity by 15 times its current rate. Access to this network is
made possible through a contribution from Global Crossing, the
sponsorship of Florida International University’s AMPATH project, and
the UVI Research and Technology Park Corporation (RTPark), which is
providing material technical assistance, access to collocation
facilities, and other shared resources.
connection to the Global Crossing “pipe” will allow faster access to a
number of electronic resources and teaching and learning technologies.
Access to the network will improve UVI’s video conferencing capability,
as well as access to educational, medical and other research data
compiled in more than 86 countries.
Where should I save my work files?
Work files should be saved in the appropriate folder on the shared network drive.
Why do some sites redirect me back to the UVI homepage?
Access to sites deemed to have inappropriate content are filtered and redirected to the UVI home page. Access to filtered sites is available from both 24 hour labs on either campus.
What is the network maintenance schedule?
When necessary, the Enterprise Network Services unit will perform both network and server maintenance for the St. Thomas and St. Croix campuses on Sundays from 6:00 am to 9:00 am. UVI users off and on campus may not be able to access some or all of UVI network resources during the scheduled maintenance time.
How can I access the Internet using my Xbox 360 and Wii?
access by game consoles is not currently supported due to the number of
changes they require to Internet firewalls and the amount of bandwidth
How do I add a voice or data jack to my area?
Contact the helpdesk at extension 1466 or firstname.lastname@example.org and state your need for additional jacks. This request will be forwarded to the Enterprise Network Services (ENS) department of ITS. Someone from ENS will contact you providing you cost and other relevant information.
What are UVI's main telephone numbers?
The St. Thomas Campus can be reached by dialing 340-776-9200. The St. Croix Campus can be reached by dialing 340-778-1620.
How do I call UVI dorms from off campus?
On the St.
Thomas Campus, when dialing numbers starting with 2XXX or calling into the
residence halls, you must dial 776-9200 first then put in your extension, followed by the # sign.
On the St.
Croix Campus, when dialing numbers starting with 3XXX or calling into the
residence halls you must dial 778-1620 first then put in your extension, followed by the # sign.
How do I access my voicemail (audix)?
Dial 693-1699 to access voicemail from off-campus or 1699 from on-campus. Audix will prompt you to first enter your voicemail box number (your phone extension) followed by the pound sign (#). You will then be prompted for your password; the default password is the pound sign (#). Audix will then require a new password to be entered and confirmed
You will then be asked to choose one of the three main features of the system:
· Press 1 to record messages
· Press 2 to get messages
· Press 3 to administer personal greetings.
To get a message and delete it:
After choosing 2, to get your message(s) you will hear the header of the first message and be asked to choose what you want to do with it. The two essential choices you need to remember are: Press 0 to listen to the message and Press *3 to delete the message.
Please remember to delete your messages often in order to free up space for new messages.
How do I make long distance calls using the UVI telephone system?
A long distance authorization code is required to make long distance calls from on-campus. Supervisors must request this code through the helpdesk for their staff. Include in the request the extension number and
the department’s account number to be charged for long distance. Special projects or federally funded programs
should have an authorization code assigned specifically for the project.
How can I purchase a new telephone?
All telephone instruments are purchase through the Enterprise Network Services (ENS) department of ITS. Once the instrument type has been identified, an inter-departmental requisition with quantity, type of instrument, department’s account, and proper signatures should be forwarded to ENS for processing.
UVI Bandwidth Usage Graph